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Reviews

Puffy Mattress Review: The Brand And Its Products In Detail

Puffy Mattress Review
  •  Segment: From medium-price to luxury 
  • Puffy mattress materials: Memory foam, foam + coils
  • Organic: No
  • Risk-free trial period: 101-night trial
  • Warranty: Lifetime warranty
  • Puffy mattress shipping and returns: Free shipping & returns
  • Who will love it: hot sleepers, people who love balanced foam feel, couples looking for good motion isolation, back sleepers, most light and medium-weight side sleepers, people who toss and turn a lot.
  • Who won’t love it: larger people who look for a lot of extra support, stomach sleepers looking for a firmer mattress.
Puffy mattress

Puffy is a relatively new brand on the market of bed-in-a-box mattresses, but it quickly became one of the most popular mattresses in the United States. Currently, it offers 3 models of mattresses, Puffy Mattress, Puffy Lux Mattress, and Puffy Roal Mattresses which have pretty interesting components and features, as well as plenty of other parts of bedding.

But are they good enough? Are Puffy mattresses overpriced or not? What complaints do people have about this brand? What about the warranty, shipping, and free trial? Find the answers to these questions in our ultimate Puffy mattress review below. 

Puffy company details 

  • Owner: Arthur Andreasyan
  • Awards: Best Memory Foam Mattress 2021 according to Sleep Matters, Best Memory Foam Mattress according to Our Sleep Guide, Best Memory Foam Mattress for 2021 according to Best Mattresses Guide, Best-Rated Mattress In-A-Box according to Healthline, Best Foam Mattress 2021 according to The Mattress Nerd, etc.
  • Other items the brand produces: Bases, pillows, pads, protectors, comforters, toppers, blankets, sheets

What to expect from Puffy mattresses: is it worthy of consideration? 

All three Puffy mattress models are designed and made in the USA. All of them are also shipped in a box right to a buyer’s doorstep within three business days. If a customer realizes that they chose a wrong (too soft, firm, bouncy, etc.) mattress, the company will pick it up for free and give them a full refund.

puffy mattress company label

You can return it within a 101-night trial. If you like it and keep it, you will not have to worry about its future — the company provides a lifetime warranty regardless of the mattress you choose. It can be used with any type of bed base or frame (unless it’s an inappropriately sized base, in this case, the warranty will be voided.)Shipping is also free, however, charges are applied for customers who want their mattresses to be delivered to Alaska or Hawaii.

The best thing about Puffy mattresses is pressure relief, perfect for side sleepers and people with backaches. This is because the pressure relief function does not create pressure points but spreads them all over the body, making it almost imperceptible.

Another nice feature is motion isolation: perfect for couples and parents who sleep with small kids. With a memory foam layer, one sleeper's movements will not disturb another, which profoundly influences sleep quality.

A quick overview of Puffy mattress: warranty, weight limit, layers

Mattress nameAboutWeight limitWarrantyPrice for Queen size
Puffy Mattress

A mid-range all-foam mattress that comes with a washable cover. It’s hypoallergenic, temperature neutral, and great for side, back, and combo sleepers.

Twin, Twin XL, and Full mattresses hold up to 350 lbs, Queen, King, and California King can hold up to 350 lbs per side.

The warranty covers defects like indention or sagging (more than 1.5 inches), a manufacturing flaw in the cover zipper, a physical flaw in the construction of the cover.Warranty will be voided if:

  • The mattress was used on an inappropriately sized & suitable base
  • It was damaged by improper use (stains, tears, burns, and other physical damage caused by an owner).

From $850 (with a discount)

Puffy Lux Mattress

Comes in 2 models: Lux all-foam mattress and Lux hybrid. Has a soft feel and is highly breathable.

Twin, Twin XL, and Full mattresses hold up to 350 lbs, Queen, King, and California King can hold up to 350 lbs per side.

The same conditions as for Puffy Mattress

From $1,495 (with a discount)

Puffy Royal Mattress

A more expensive model that has a luxury feel and really works for all types of sleepers, maybe except for much larger persons.

Twin, Twin XL, and Full mattresses hold up to 350 lbs, Queen, King, and California King can hold up to 350 lbs per side.

The same conditions as for Puffy Mattress

From $2,395 (with a discount)

Puffy negative reviews

There are a few main complaints about Puffy.

Some customers who purchased a Puffy mattress note that it may get extra warm at night and that they need to spend more money on a gel cooling topper. Some buyers also note that it is sagging over time and becomes softer. Many customers also note that the support service is too slow. Some people also note that the mattress was too soft/firm for them, but it’s not actually the manufacturer’s fault as far as it is a highly subjective criterion. 

Puffy mattress

Koala’s wrapping up

Obviously, this company has a lot of confidence in their product — there are very few manufacturers that produce memory foam mattresses and offer a lifetime warranty. Puffy offers 3 models, including all-foam models and foam + coils mattresses, so every sleeper can find something that is good for them personally. Larger back sleepers may need something firmer, though. Shipping is free, a 101-night trial is offered, returns are also free, so buying a Puffy mattress online is safe.

Puffy mattresses don’t suit you? Check out these alternatives

There are plenty of great options on the market, so if you think that you can find something better than Puffy for yourself and/or your family members, take a look at these brands and their products: 

We also recommend checking out such brands as Purple, Lull, Leesa, and Avocado.

FAQ

How to care for Puffy mattress?

There are a few recommendations from the manufacturer. Though Puffy mattresses come with washable, stain-resistant covers, the company recommends mattress protectors to prevent any kind of damage. It should also be placed on the appropriately sized and suitable foundation and deep cleaned every few months. The manufacturer also recommends keeping pets away from the bed and preventing kids from jumping on the bed. 

How to return Puffy mattress?

All customers must try out their Puffy mattress for a minimum of 14 days. If they are not satisfied with it, they can return it without explaining the reasons by contacting the support. Mattresses are donated to a local charity, and a customer gets a full refund. 

Does Puffy mattress need mattress pad?

As we have noted above, mattresses come with washable, stain-resistant covers. However, you can use it to provide better protection and enjoy a more comfortable sleep (to understand the difference between covers and pads you can in this guide).

Do you need a box spring for a Puffy mattress?

No, you don’t need a box spring for Puffy mattresses. 

Does Puffy mattress ever go on sale?

Yes, the company offers pretty generous discounts regularly.

How long does a Puffy mattress last?

It depends on a model you choose (pricier mattresses are more durable), but generally speaking, all these mattresses usually last 10-15 years.